Store Policies

13896484_sStore Policies

Many of your most frequently asked questions are answered below. For any questions not answered below, please do not hesitate to contact us! You can also reach us by phone at 704-820-6435.

Payments

We accept Paypal! You can also pay via credit card on Paypal by choosing not to create a Paypal account at the end of your checkout.

Refunds and Exchanges

If you are not satisfied with your order, we will exchange your products for any other product in our store. Refunds must be requested within 7-10 days of the receipt of the item (receipt of the item will be determined by post office delivery date via USPS Delivery confirmation service). The original item must be mailed back to us and must be in “like new” condition. Please note that no refunds or exchanges will be processed until we have received your product return. A refund or credit will be made for the price of your order, plus any taxes and shipping billed on your original order minus any coupons or discounts used. Return shipping fees will not be refunded.

On all of our hand-crafted products may have small differences from product to product. Please keep this in mind when you are requesting as exchange. Please note, as with refunds, no credit will be issued until we have received the item back from you. On incenses, herbs and oil blends, no exchanges or refunds will be given if more than 25% of the product has been used already. We must receive the item from you within 7-10 days of delivery date. A credit will be issued that includes your original price, taxes and original shipping cost of the order minus any coupons applied. Return shipping fees will not be credited.

If a product was damaged in shipping, we will gladly exchange it once you ship the damaged product back to us. A refund for return shipping amount will be credited to your paypal or credit card account once we receive the item, so please be sure that the correct shipping amount is displayed on the label by the carrier. If the label does not show the shipping fees, we will not be able to credit them back to you.

In all refunds and exchanges, please be sure that the entire product is shipped back to us along with any product accessories. Thank you!

Order Inquiries

You can inquire about your order via email at: contact us. Please be sure to include your order number and allow 24 hours for us to respond to your inquiries. Email is truly the best way to reach us, as we spend most of our day in our apothecary blending herbs!

If you would like to reach us by phone, you may contact us at: 704-820-6435 . Please leave us a message if we are away from the phone and we will contact you back as soon as possible!

Ordering our Products

Currently we are only offering our products at the Amazon.com marketplace.  We may be offering them on Etsy in the near future.  To visit out Amazon.com storefront, please click the link below:

Our Amazon.com Store